Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

How do I change who gets the unavailable/missed emails?

August 12th, 2023

Knowledge

You can manage this setting from Websites in your dashboard. Click Customize and go to the Email Form tab. There you can update who receives the unavailable emails that are left. Separate multiple users with a comma if needed. 

forwarding email redirect

Related Articles

  • Am I able to use Pure Chat in another language?
  • How do chats assign when there are multiple agents available?

Trending Articles

  • Am I able to use Pure Chat in another language?
  • How do chats assign when there are multiple agents available?
  • How do I change who gets the unavailable/missed emails?
  • Can I setup departments where the visitor can choose which users to chat with?
  • How do I remove the "Powered by Pure Chat" branding from my chat box?
purechat.com Terms of Use Privacy Policy
© 2023 Ruby. All Rights Reserved. Ruby is a registered trademark of Ruby Receptionists, Inc.
Expand