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Do I need to be logged in to get chats?

August 12th, 2023

Knowledge

You need to have the web dashboard open (and set to Available!) or be logged in on the mobile app to be available for chats.

If no one is logged in, your chat box will be shown as an email form. If you'd prefer that visitors see nothing at all, choose Websites, then Customize, and the Unavailable tab. Then, under “When unavailable, show” choose No Chat Box. 

logged in chat login

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