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Managing Users & Notifications
11 Articles
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How do chats assign when there are multiple agents available?
59 Views
August 13th, 2023
Knowledge
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What do the different colors next to team member names mean (teal, orange, gray)?
60 Views
August 13th, 2023
Knowledge
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How can I change the availability of another user if they forgot to logout?
48 Views
August 13th, 2023
Knowledge
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My Pure Chat notifications aren't working.
103 Views
August 13th, 2023
Knowledge
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Can I set a schedule for all users?
56 Views
August 13th, 2023
Knowledge
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How do I change who gets the unavailable/missed emails?
49 Views
August 13th, 2023
Knowledge
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What are the differences between each user role (Operator, Power User, Administrator)?
37 Views
August 13th, 2023
Knowledge
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Can I text my customers?
27 Views
August 13th, 2023
Knowledge
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Can I setup departments where the visitor can choose which users to chat with?
27 Views
August 13th, 2023
Knowledge
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How do I change the email address my transcripts are sent to?
33 Views
August 13th, 2023
Knowledge
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How do I invite more users?
26 Views
August 13th, 2023
Knowledge