What are the differences between each user role (Operator, Power User, Administrator)?
August 13th, 2023
Knowledge
In order to change permissions for any of your team members, navigate to Settings and then Manage Team. You can click on any team member and change their role. Role changes can only be made by Administrators.
| Operator | Power User | Admin | |
| Reports |
|
||
| View Team Chat Stats & Transcripts | X |
✔ |
✔ |
| View Personal Chat Stats & Transcripts | ✔ |
✔ |
✔ |
| Chat Box |
|
|
✔ |
| View Team Chat Boxes | X |
✔ |
✔ |
| Add/Edit Team Chat Boxes | X |
✔ |
✔ |
| Disable/Delete Team Chat Boxes | X |
X |
✔ |
| Transcripts |
|
|
|
| View Personal Transcripts | ✔ |
✔ |
✔ |
| View Team Transcripts | X |
✔ |
✔ |
| Manage Team |
|
|
|
| View Team Members | ✔ |
✔ |
✔ |
| Add/Edit/Disable/Delete Team Members | X |
X |
✔ |
| Canned Responses |
|
|
|
| View/Add/Use/Delete Personal Responses | ✔ |
✔ |
✔ |
| Use Team Responses | ✔ |
✔ |
✔ |
| Add/Delete Team Responses | X |
✔ |
✔ |
| Misc Settings |
|
|
|
| Access Banned IPs | X |
✔ |
✔ |
| Time Zone | X |
✔ |
✔ |
| 3rd Party Integrations |
|
|
|
| View/Enable/Disable Integrations | X |
✔ |
✔ |