Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

Can I set a schedule for all users?

August 13th, 2023

Knowledge

No, the scheduling feature is a user-level setting where each user on your account sets their own schedule. All users must go unavailable at the same time for the chat box to switch to the unavailable behavior. You can toggle their availability manually at any time if needed. 

users schedule

Related Articles

  • How can I change the availability of another user if they forgot to logout?
  • My Pure Chat notifications aren't working.
  • What do the different colors next to team member names mean (teal, orange, gray)?

Trending Articles

  • What do the different colors next to team member names mean (teal, orange, gray)?
  • How can I change the availability of another user if they forgot to logout?
  • My Pure Chat notifications aren't working.
  • Can I set a schedule for all users?
  • What are the differences between each user role (Operator, Power User, Administrator)?
purechat.com Terms of Use Privacy Policy
© 2023 Ruby. All Rights Reserved. Ruby is a registered trademark of Ruby Receptionists, Inc.
Expand