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If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
What can we help you with?
Customizing Your Chat Widget
- Am I able to use Pure Chat in another language?
- How do chats assign when there are multiple agents available?
- How do I change who gets the unavailable/missed emails?
- Can I setup departments where the visitor can choose which users to chat with?
- How do I remove the "Powered by Pure Chat" branding from my chat box?
- How do I control which pages of my site the chat box appears on?
Chat Dashboard & Availability
- Can my web visitors send files through the chat box?
- How do I get ratings from the visitors I chat with?
- Do I need to be logged in to get chats?
- How do I keep myself available?
- How do I make myself available?
- Can I start the chat on my end or do I need to wait for the visitor to send in the chat?
Managing Users & Notifications
- What do the different colors next to team member names mean (teal, orange, gray)?
- How can I change the availability of another user if they forgot to logout?
- My Pure Chat notifications aren't working.
- Can I set a schedule for all users?
- What are the differences between each user role (Operator, Power User, Administrator)?
- Can I text my customers?